Policies
SHIPPING
How long will it take for my order to ship?
All of our items are made to order. The production time for every product is listed in the description for easy reference.
What countries do you ship to?
We happily ship all over the world. If your country is not listed at check out, send us a message for the shipping price for your country.
Can I pick up my order instead of having it shipped?
At this time it is not possible to pick up your order in person.
How will my order be packaged?
Your order will be packaged with care in a beautiful keepsake box, and shipped in a sturdy mailer to make sure it arrives in perfect condition for your special day.
How long will shipping take?
The time a parcel spends in transit once it is shipped will vary depending on your location. The approximate timelines are as follows:
Canada: 2-10 business days
United States: 5-7 business days
Europe: 10-14 business days
Australia: 10-14 business days
Rest of the world: 10-30 business days
Is there a rush service?
Yes, we provide a rush service, for an additional fee. Please contact us to discuss whether we can rush the production for you.
Can I track my order?
Yes, a tracking number will be provided to you once your order has been shipped.
What happens if I provided the wrong address?
If the address you submitted is incorrect, please contact us immediately with the correct information.
If you order has already been shipped, there is unfortunately nothing we can do. We will not reimburse for items shipped to an incorrect address due to a customer error. If the parcel is returned to us by the post service, we can re-ship your order to you, but you will need to pay for the cost of re-shipment.
Will I be charged duties and/or taxes?
International customers are responsible for any customs fees, taxes, and/or duties associated with shipping & purchasing to their respective countries, should they be assessed. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations.
What if my order is delayed by customs?
Once a parcel leaves our hands we have absolutely no control over it. Delays at customs are rare but occasionally happen, so please place your order at least 3 months before your wedding.
RETURNS, EXCHANGES AND CANCELLATIONS
Do you accept returns?
Since all of our headpieces, veils and jewellery are made-to-order, we do not accept returns.
If you ship your order back, we are not obligated to refund you.
Please choose your pieces carefully and contact us with any questions you may have prior to making you purchase.
Do you accept exchanges?
Due to the made-to-order nature of our items, we are unable to accept exchanges at this time.
We strongly recommend purchasing your dress before you purchase any accessories. By purchasing your dress first you will know what colour and style it is which will help when selecting your veil, headpiece, and other accessories.
Can I cancel my order?
We accept order cancellations within 3 business days of purchase.
What if my order is incorrect/damaged?
Upon receiving your order please immediately inspect it. You will have 3 days after receipt to notify us of any errors or damages. If your receive the wrong order, or if your order arrives damaged, (not due to shipping), please email us at: info@noononthemoon.com, and we will repair or replace as needed.
After 3 days, any damages sustained by the item will be the responsibility of the buyer.
All purchases made through this shop will be subject to these terms.
OUR PRODUCTS
How do you make your pieces?
All of our pieces are made by hand in our studio in Stratford, Ontario. From start to finish, we handle it all.
What materials do you use?
For a detailed list of the materials used to create a particular piece, please consult the individual listing. If you would like additional information, please contact us.
Will my veil match my dress?
We offer swatches of our veils here to help you make a decision.
CUSTOM ORDERS AND CUSTOMIZATION
Are you able to create a custom piece for me?
We would love to create a one-of-a-kind piece for your big day. Please write to us to let us know if what design you have in mind, and we'll take it from there.
Can you customize one of your existing designs?
Customization options vary depending on the style and material. Please contact us regarding customization options for the piece(s) of your choice.
WHOLESALE
Are you accepting wholesale orders?
No, our collection is not available for wholesale at this time. If you would be interested in exclusive designs for your boutique, please get in touch.